Ok, ponavadi nerad bentim nad potrošniškimi nebulozami, katere si prikličem sam nadse z naivnim nakupom, toda tokrat so me na podjetju Sony Ericsson dodobra sporvocirali (disclaimer: torej sedaj sem v čustveno razvranem in neprisebnem stanju, v katerega me je pahnilo kronično nerazumevanje omenejnega podjetja in njegovih zastopnikov do svojih strank).
1. Trenutno uporabljam telefon wunder-kind W960i. Besedo 'uporabljam' uporabljam v metaforičnem pomenu, kar v resnici pomeni, da sem njegova guvernanta, ki ga pride iskat v servis, ko je'popravljen' (še ena metafora) in ga odnesem nazaj, ko opazim, da ni.
2. Telefon so mi marljivo 'popravljali' na Svemi d.o.o., vse dokler niso prekinili zastopništva + pooblaščenega servisiranja telefonov. Telefon je bil na Vilharjevi celokupno v varstvu kar nekajkrat (bluetooth napaka, neodziven zaslon na dotik, pokvarjen vrtlivi kolešček). Ko mi je ponovno odpovedal del zaslona na dotik, je servis prevzelo podjetje, ki je nekakšna 'izpostava' DHL-a iz Italije. Telefon je potrebno tja potrebno dostaviti preko DHL-a (stroške seveda krijejo oni), kar traja dva dni gor-dol, in seveda ni nikjer nikakršnega sluha ne duha o nadomestnem telefonu, možnosti varnostnega kopiranja podatkov, ... (pač osnovnih servisnih dopolnil). Glede na čakalno vrsto, si potem dober za nekaj časa. Jaz sem bil prav vesel, da sem lahko spet uporabljal svojo prejšnjo zanesljivo brick-mašino.
3. Telefon so mi vrnili z na novo naloženim operacijskim sistemom, napaka na neodzivnem delu zaslona pa je še kar prisotna. Torej, opravili so storitev, ki jo lahko opravim tudi sam (preko programa, ki sem ga prejel zraven telefona). In glede na članek iz današnjega Dela (
10. feb. 2009, Matjaž ROPRET, 'Ni nujno, da telefon iz Italije pride popravljen'), nisem edini. Prijazni delavci s podjetja DHL so me oskrbeli z nekaj elektronskimi naslovi (nažalost brez haska), saj se v Sloveniji človek ne more obrniti na nikogar direktno pooblaščenega iz podjetja Sony Ericsson!?
4. Obrnil sem se na
Urad za varstvo potrošnikov (brezplačna številka: 080 88 99), kjer sem pridobil edino uporabno informacijo, ki je mogoče zanimiva tudi za ostale v podobni situaciji. Glede na moj primer (ker telefon ni straješi od dveh let, je še v garanciji in mi na servisu popravila niso izvedli), mi pri prodajalcu pripada nov telefon (enak / drug model) ali celotno vračilo kupnine.
Dotegadelj sem se štel za ponosnega pripadnika plemenua Sony Ericsson, še iz samo Ericssonovih časov. Časi se očitno spreminjajo in plemena z njimi.
- pa še
umestna povezava, ki mi jo je dostavil Sony Ericsson sotrpin (ni ravno v direktni povezavi z opisanim...).
[en] Even the companies not being directly connected,
this movie kind-off looks like the documentary for a situation I am having now with my mobile phone.
I don't usually like to brag with things I buy and then don't work as they are supposed to, but the Sony Ericsson customer and service support in Slovenia got me all wound-up so I've just gotta write something about this (disclaimer: I am really stressed-up and emotionally challenged right now).
1. I have this phone, the uber-gizmo W960i, see. It was bought in February 2008 and since then more than actually using it, I have spent a lot of time like a baby-sitter, walking the phone from the service center and back again.
2. The phone was being repaired in a Ljubljana-based Sony Ericsson's repair shop. Altogether, it twas kept there a month and a half (bluetooth error, unresponsive touchscreen, defective scroll wheel). The touchscreen stopped working again, and was-it-not-that at that point the Slovenian SE service lost it's dealership proxy, so the 'nearest' is in Italy. Of course (really?), for the time your phone is vacating abroad, you don't have any options of an official compensatory phone and there is none option on the order form, that includes an backup-data during the repair... (which are basic service offerings in my opinion). So in the mean time I was happily typing-away on my good-old brick-phone.
3. I got the phone back in February with a fresh upgrade (something I can do myself with the SE software I got with the phone), but the defective screen is still there ... And additionally, a crack appeared on the housing of the phone! According to an article published in the Slovenian daily newspaper "Delo" (it's in Slovene, so no sense in linking it ...), the upgrade-but-no-repair 'repair' is quite a common phenomenon @ the aforementioned Italian repaired center. All the e-mail contacts to SI I got (from otherwise nice DHL people) were quite useless and there appears to be no official SE person in Slovenia, that one can talk to regarding this issues.
4. Luckily, I was able to turn to our Consumer Protection Office. It turns out that according to the legislation, because the phone is not older than 2 years, in warranty and was not successfully repaired, I am justified to get a new phone, another phone or money-back from the seller.
Thus far, I have allways concidered myself as a proud member of the SE tribe. Obviously, the times of change are upon me ...
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